Shipping & Returns Policy
For all order related queries, please email us:
1.1 - We use a range of Royal Mail services for UK deliveries, which service we use depends on your selection during checkout.
1.2 - We aim to despatch all orders received before 3pm the same day, unless stated otherwise on the product page. We ship orders Monday to Friday excl. bank holidays. Orders shipped via Royal Mail 1st Class are generally delivered the following working day after despatch. Royal Mail 2nd Class generally takes 2-5 working days.
1.3 - Unless a longer dispatch time is indicated on the product page, we will contact you if we are unable to ship your order within 24 hours.
1.4 - Orders below £30 are sent via Royal Mail 1st or 2nd Class as per your preference. It is your choice to select either Recorded (signed for) or Standard (no signature required). Each service has their own benefits and drawbacks.
Standard deliveries : require no signature, but cannot be tracked.
Recorded deliveries : require someone to be home to accept delivery. If no one is available, your order will be taken to your local Royal Mail delivery office or sorting facilty for you to collect. Royal Mail may be willing to rearrange a delivery date, but this is not guaranteed. Remember to take valid photographic ID with you if you need to collect your order!
1.5 - Orders above £30 are sent via Royal Mail 1st Class Signed For only. We understand that this can be frustrating, however Royal Mail are not perfect and orders can go missing. To cover both ourselves and our customers, we offer Signed For only to be able to resolve any lost items quickly and without unnecessary inconvenience.
1.6 - If you have not received an order sent via 1st Class after 3 working days from the date of despatch, please contact our customer support team at firstname.lastname@example.org
1.6a - If you have not received an order sent via 2nd Class after 5 working days from the date of despatch, please contact our customer support team at email@example.com
1.7 - If you change your mind about an order and want to return it, please let us know before opening the items. Once an item is opened, we cannot refund or exchange the item, unless the item is faulty. To arrange a return, please contact our customer support team at firstname.lastname@example.org
1.8 - We are unable to cancel, refund, or exchange an order once it has been dispatched, until the order is returned to us. If you need to cancel an order, please contact us as early as possible to avoid delays or inconvenience!